MEMBERSHIPS & PACKS

PURCHASE & BOOKINGS POLICY

Purchases and/or bookings can be made through Glofox or pilatespower.com.au.

You are required to acknowledge and agree to the Terms and Conditions at the time of making a purchase. The Terms and Conditions are available on Glofox and are available on pilatespower.com.au.

Pilates Power prices are subject to change upon notice to clients 3 weeks prior to the change date.

Intro offer packs

Intro offer packs are available to purchase once only per new client.

Intro offer packs may be purchased online or in store, payment will be processed at the time of booking.

Intro offer packs are non-refundable, and non-transferable to another client. Intro offer packs will expire 14 days after date of first class booking. The first class must be booked within 60 days of purchase.

Weekly Memberships

Weekly Memberships are non-refundable and are not transferable to another client.

Weekly Memberships operate on a 7-days auto pay schedule and payment will be automatically processed on the 7th day following the first date of payment. Payment will be processed using the credit card details stored in Glofox (a secure system).

Following acceptance of payment, You will receive credits which enable You to book classes. Credits are valid for one week, after which they will expire whether they have been used to attend a class or not.

By purchasing a Weekly Membership, You acknowledge and agree to the auto-payment process where payment is automatically processed via direct debit on a weekly basis until You terminate Your weekly membership in accordance with the Weekly Membership Termination Policy. By purchasing a Weekly Membership, You certify that You have the authority to authorise debits or charges to the payment information as stored in Glofox and You authorise Pilates Power to electronically debit or charge payment on a continuing basis, for the amount due, on or after the due date for Your payment.

If payment is unable to be processed on the date of payment, You will incur a failed transaction fee of $15.00 that will be charged to Your nominated credit card. Glofox will retry payment to Your nominated card every 2 – 3 days. Failed transaction fee recurs at every failed payment.

Weekly Membership Termination Policy

If You wish to terminate Your Weekly Membership, You must provide us with 3 weeks’ written notice via email to info@pilatespower.com.au. In special circumstances where an emergency or medical condition occurs, Pilates Power may waive the required notice period and agree to terminate Your Weekly Membership immediately, such exemptions may be granted at the sole discretion of Pilates Power management upon written request via email to info@pilatespower.com.au.

Suspension of Membership

You may suspend Your Weekly Membership by providing us 3 weeks’ written notice in advance of the proposed date of suspension by emailing info@pilatespower.com.au.

Your membership will be reactivated on the day of the week that your weekly payments go through, in the week that You confirm to us in writing that You will be returning. We may consider waiving the requirement for 3 week’s written notice in special circumstances, such as an emergency or medical condition. Exemptions may be granted at the sole discretion of Pilates Power management upon written request via email to info@pilatespower.com.au.

Class Packs: Monthly Packs, 3-Monthly Packs, Yearly Packs

Monthly Packs

Monthly Packs are non-refundable and are not transferable to another client. Monthly packs will expire one month after the date of first class booking.

Monthly packs incur a once-off payment. Following payment, You will receive credits which will enable You to book and attend classes. Credits are valid for 30 days after the date of booking the first class, after which they will expire whether they have been used to attend a class or not. The first class must be booked within 60 days of purchase.

3-Monthly Packs

3-Monthly Packs are non-refundable and are not transferable to another client. 3-Monthly packs will expire 90 days after the date of first class booking.

3-Monthly packs incur a one-off payment. Following payment, You will receive credits which will enable You to book and attend classes. The first class must be booked within 60 days of purchase. Credits are valid for 90 days after the date of booking the first class, after which they will expire whether they have been used to attend a class or not. The first class must be booked within 60 days of purchase.

Yearly Packs

Yearly Packs are non-refundable and are not transferable to another client. Yearly packs will expire one year after the date of first class booking.

Yearly packs incur a one-off payment. Following payment, You will receive credits which will enable You to book and attend classes. The first class must be booked within 60 days of purchase.

Class Packs – Credit Extension & Refund Policy

Class Packs are non-refundable and non-transferable. Pilates Power will not provide any refund of Class Packs unless as required by law.

Pilates Power will not provide any extensions on credits for Class Packs, unless in accordance with these Terms and Conditions or as otherwise may be required by law.

We may consider extending the expiry date of credits in special circumstances, such as in circumstances involving an emergency or medical condition. You must provide Pilates Power a medical certification from a qualified and practicing medical health practitioner in order for an extension to be considered. Extensions may be granted at the sole discretion of Pilates Power management upon written request via email to info@pilatespower.com.au.

Private sessions and/or Private packs

Private sessions and/or private packs are non-refundable and are not transferable to another client. Pilates Power will inform You of the expiry date of Your Private session or Private pack at the time of purchase or booking. Changes to the expiry date may be granted by Pilates Power at their sole discretion.

Pilates Power private sessions are provided at the availability of our trainers. Given our trainers have set aside their time to provide private sessions pre or -post group class blocks, any changes to private appointments require a fair notice period of 24 hours for the trainer and Pilates Power.

To prevent loss of a private session, the private session must be cancelled at least 24 hours prior to the appointment. Any cancellations within 24 hours will result in loss of session and You will not be entitled to any refund or credit. Any cancellations outside of 24 hours will be recredited back to Your account.

CLASS CANCELLATION POLICY

Pilates Power offer small, boutique sized classes, which can fill easily preventing others from being able to book the class. Consequently, the Class Cancellation Policy has been carefully developed to provide fair opportunity for all clients to attend at a time suitable to them and ensure the limited number of spaces are meaningfully filled.

Please read the following requirements carefully. Where a class cancellation occurs, we will not provide any refunds, credits or extensions unless it is in accordance with the terms set out below. These cancellation terms do not apply to Private sessions, for cancellation of Private sessions please read the Private sessions section above.

Cancellation is only acceptable through the Glofox app and must be done by You.

When You cancel a class, You acknowledge and agree that: 

  • If the class is cancelled 9 hours or more prior to class start time, class credit will be returned to Your account. 
  • If You cancel a class less than 9 hours before it is scheduled, You will incur a late cancellation fee. You will not be entitled to a refund or class credit. Late cancellation less than 1 hour prior to class start time is considered as no-show. 
  • If You fail to cancel a class and do not attend, You will incur a no-show fee. You will not be entitled to a refund or class credit. 
  • Pilates Power has the right to cancel the classes if there are less than 3 clients booked for the classes. If classes are cancelled by Pilates Power, You will have the class credited to Your account. 

Unlimited Weekly Memberships 

Late Cancellation fee: $10.00 / No-Show fee: $20.00 

Other Memberships & Packs 

Late Cancellation fee: $5.00 / No-Show fee: $10.00 

WAITLIST

If a class You want is full, You can join waitlist.

You will be automatically booked in and notified via email if/when a spot becomes available. You will not be charged for the class unless You are moved from waitlist to class. You can be added into class from waitlist up to 1hr before class starts.

All our cancellation policy applies to waitlisted spots too, so if You can no longer make it to class, cancel your waitlist.

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